RETURN POLICY
Return Charges due to Customer Error
- 15% of the net purchase price of any product returned is charged as a return/restocking fee. When charged, a return fee is deducted from the return credit to the customer.
- Additional 15% of the net purchase price of any product operated and returned is charged as a product refurbishment fee. When charged, a refurbishment fee is deducted from the return credit to the customer.
- Shipping costs to a location specified by the Company are charged to the customer.
Release of Return Credit
Credit memorandums over $500 USD (or the local currency equivalent) will not be issued to the customer until the return product has been physically received by the Company. At its discretion, the Company may provide credit memorandums under $500 USD to the customer prior to receipt of the product.
A credit memorandum is calculated as the original invoice amount less than any of the charges listed in Section 1 ("Return Charges due to Customer Error"). Post-invoice price changes to said product will not affect credit calculation.
Credit memorandums will be issued to the customer within 15 working days from the date said product has been physically received by the Company.
Initiation of a Return
To initiate a return, the customer may retrieve the order number on the order’s receipt. The customer then contacts the Company with the order number, the product returned, and the reason for return. If the product is eligible for return, the customer is instructed on how to return it.